Returns & Refunds
❉ Made-to-order products
Most Lil’ Clucks merchandise is created especially for you when you place your order. Because these products are made to order, we generally cannot accept returns or exchanges for a change of mind or if the wrong size or color was ordered. Please review product descriptions and sizing information carefully before ordering.
❉ Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Lil’ Clucks within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the issue.
Once the issue has been verified, we will arrange an appropriate replacement or refund at no additional cost to you.
❉ Sizing and color
Because our merchandise is made to order, we cannot normally replace or refund an item because the wrong size or color was selected. Please check the size information provided on the product page before ordering.
❉ Lost packages
If an order appears to have been lost in transit, please contact us so we can investigate the shipment and determine the appropriate resolution.
❉ Incorrect addresses
Please check your shipping address carefully before submitting your order. Additional costs resulting from an incorrect or incomplete address provided with the order may be the customer’s responsibility.
❉ How to contact us
For an order problem, email [email protected] and include your order number.